FAQ
Orders
Orders take 1-3 days to process. Not including weekends. Please be aware this is not shipping time & some delays may occur!
Shipping time is 2-5 days from the time it is shipped. This does not include the day it shipped. Shipping also depends on the rate you paid at checkout. Please refer to shipping cost.
Due to the nature of the business there are absolutely no refunds!
Wigs are pre-orders & can take up to 3 weeks for you to receive.
All digital classes are delivered to your email that you submit online automatically after purchase. The email delivers under the name of "SendOwl"!
Orders can not be cancelled once they are processed.
Most orders ship the same day excluding weekends it’s best to try to fix your mistake IMMEDIATELY!!!!!
If not, contact USPS after it ships. That will be the only way to get fast results. We CAN'T contact USPS for you.
You can book an appointment by going to Menu -> More -> Book now.
Product Info
Storage time on glue is 30 days. If you leave top off of glue your glue may not last as long.
Lace tint will only work on lace that is lighter than the tint color you are using.
For example if you are using medium brown lace, creamy beige, toast, & cappuccino will not work. My lace tint is a water based product not as thick as make up.
Think of it like this: you can only tie dye a shirt that is light in color. You cannot put tye dye a black shirt. Same with my lace tint it: is a dye.
Most people do not have this issue but if you do experience this, you may be allergic to the glue. Or the lace you are wearing could be irritating you as well.
Please consult a doctor if issues persist.
In order to get the best results out of your glue you should add 4-5 thin layers of glue.
If you are getting white bubbles on your glue, you're using heat, WHICH IS NOT THE PROPER WAY.
Blow dry glue on cool setting & do not add another layer until the previous layer is clear. Also if you let glue dry to long it will not be sticky anymore. Lay lace as soon as the last coat is clear enough.
Gummy glue is not water proof, it is water resistant which means, your glue will not come off with water but your lace will. But don’t worry, lay your lace back in it’s rightful place & tie it down until it dries & it will be as good as new.
