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Policy

Refund Policy

Due to the natural of our products we do not offer refunds. No cancellations can be accepted once order has been processed. Please ensure you input the correct shipping information as we are not responsible for incorrect information entered into the system. If for any reason, you enter in the wrong address and the package is returned to us, you will be refunded 30 days from the date of the attempted delivery minus any shipping cost. Please ensure the correct address is entered during checkout. No exceptions can be made. 

 

Shipping Policy

Please allow 3-5 business days for processing time. Standard shipping is 3-5 Business Days. We only ship orders Monday-Friday. There is no shipping on weekends. No exceptions can be made. Shipping goes by USPS guidelines. 

COVID-19 Update: Please note there may be a delay in shipping due to the current pandemic. We guarantee to process orders within our policy, however we are not responsible for mail carrier delays.  

 

All frontals, closures, and wigs have 17-21 business processing days!

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